The Video Clips Stop or "Freeze" 

Problem:

You start playing a video and at some point, the video will stop playing or appear to "freeze".
 

Solution:

This happens when the speed of your internet connection can't download the video fast enough. This can even happen on high-speed internet connections. The thing to do if this happens is to hit "pause" in the video player and wait a few minutes to give the video some time to load.
 
Figure 1: Video is playing and fully loaded (no problem)
fully-downloaded.png
 
Figure 2: Video is playing but the secondary faded red bar indicates the video is not fully loaded (no problem).
partially-downloaded.png
 
Figure 3: The video is playing and has caught up to where the video is loaded (problem, hit pause and wait for a few moments).
stopped-downloading.png
 

Solution:

Press the pause button and wait for a few moments. Then hit play again. If it happens again, you may have to hit pause and wait for quite a few minutes.
press-pause.png 
If you're on a work internet connection that has lots of users. Try watching the videos at non-peak times of the day.

 

If you connect to work through a VPN (Citrix, DTS), your connection may be too slow. Instead, try accessing the training directly through the URL provided in your web browser.