I Can See The Videos But Can't Hear Them 

Problem:

You click play on the video, the video starts playing however you don't hear any sound (or the sound is quiet).

 

Solution:

This can possibly be for a few reasons:
  1. Check that your computer has a sound card. Some older model computers do not have sound cards — in this case, you will need to view the videos from a computer that does have a sound card.
  2. You do not have any speakers attached to your computer and the volume is not turned up.
  3. There may be a volume setting in your computer software that is turned down.
  4. There is a volume setting in the video player itself that is turned down. Please see the following image for the location of this volume control.

Adjusting Volume Levels in Video Player:

 

lowest-volume.png
 
highest-volume.png
adjust-volume.png
 
The developers acknowledge that not all users will be able to achieve a reasonable level of sound while playing the videos. If you are having problems with hearing the videos, please ask a technical person to help you set up your sound properly. Most organizations have a designated IT person that you can contact. ICC facilitators cannot provide technical support to help you set up your computer's sound.